Frequently Asked Questions

ATM Machines

Are there ATM Machines at FirstEnergy Stadium?

Yes. PNC Bank ATM machines can be found in the following locations:

  • Main Concourse – Near Sections 112, 129, 138, 148 and in the Team Shop
  • DCT Legends Club
  • South Club – Near Section 311
  • North Club – Near Section 328
  • Upper West End Zone – Near Section 342
  • 500 South – Near Section 515
  • 500 North - Near Section 537


Where should I go to get autographs?

Alumni autographs are provided at designated areas and times throughout both Club levels and the DCT Legends Club.  You can check with Guest Services on game day to get information about specific areas and times that autographs will take place.

Banners and Signs

Are banners and signs permitted in the Stadium?

Yes. Banners and signs are permitted as long as they adhere to the following guidelines:

  • They must be event related and in good taste
  • Cannot obstruct another fan’s view or cover any Stadium signage
  • Cannot contain commercial messages logos or political endorsements
  • Cannot be on poles or sticks, or constructed of wood or metal

Are banners permitted to hang along the Field Wall?

Yes. Signs and banners that adhere to Stadium guidelines are permitted to be hung along the field wall. Management reserves the right to confiscate signs that are in violation of Stadium policy or are deemed inappropriate.

Browns Backers / Kids Club Booth

Where is the Browns Backers/ Kids Club Booth?

The Browns Backers Booth is located across from Section 136 on the Main Concourse, near Brownstown.

“Browns Buddy” Lost Child Program

What is the “Browns Buddy” program and how can I sign my child up?

The “Browns Buddy” Lost Child program was designed for parents or guardians bringing children to the Stadium. In the event that parties become separated, identifying wristbands aid in the reuniting process. Browns Buddy wristbands are available at any Guest Services Location.


Am I allowed to bring a camera to the Stadium?

Cameras and video cameras (camcorders) are allowed, but must not interfere with another fan’s enjoyment of the game. The images may not be used commercially, and video cameras may not be used to reproduce the game.

Club Seats

I have tickets for the game in the club, what does that include? (Is there free food and drink?)

Club tickets allow the bearer access to the climate-controlled Club Lounge section of the Stadium. A Club ticket does not enable the bearer to any complimentary food or beverage.

Comments, Questions & Concerns

Where can I send comments about my Game Day Experience at FirstEnergy Stadium?

If you would like to comment on your game day experience at FirstEnergy Stadium your comments can be submitted online through the Fan Squad. Visit the following link for more information on the Fan Squad or to submit your comments:


What kinds of food and beverage options are available on game day?

Concourse Concessions

Sportservice is the exclusive concessionaire in the Main Concourse, Upper Dawg pound, Upper West End Zone and in the 500 Level North and South. They offer a variety of food and beverage options at various permanent concession stand locations, portables, and through vending in the seating bowl.

Premium Seating Areas (Clubs & Suites)

The Cleveland Browns Hospitality Group is the exclusive caterer and concessionaire for the Suites and Club Lounges. For a listing of concession options in the Lake View and City View Club click on the following link:

Credit Cards

What Credit Cards are accepted at First Energy Stadium for merchandise and concessions?

All major credit/debit cards are accepted.

Designated Driver Program

Does FirstEnergy Stadium offer a Designated Driver Program?

Yes.  The Bud Light Good Sport program is part of the Cleveland Browns commitment to public and fan safety.  The program encourages personal responsibility, respect for other fans and respect for the law.  Be a Good Sports and register to be a designated driver at the Bud Light Good Sport Designated Driver Booths located at Sections 121 and 141, or at any Guest Services locations and receive a coupon for a complimentary Pepsi fountain drink during the game.   People who sign up are also eligible to be the Designated Driver of the Game and win a prize.

Diaper Bags

I have a young child/baby, what type of bag can I bring in to carry items for them?

In compliance with the NFL Bag Policy, diaper bags are no longer permitted into the Stadium. Fans are allowed to use an NFL approved clear bag that does not exceed 12" X 6" X 12".

Elevators and Escalators

Are elevators or escalators available to take me to my seat?

Elevators  - Elevators are reserved for suite ticket holders, properly credentialed staff/ guests, and guests with disabilities. They are located in the Club lobbies across from sections 102 and 115 on the South Side and across from Sections 131 and 136 on the North Side.

Club Escalators – Escalators in the AT&T Club Lobbies are reserved for Club seat and Suite ticket holders. 

North Club Escalators – Across from Sections 141 & 127

South Club Escalators – Across from Sections 102 & 115

Exterior Escalators - Escalators can also access the Upper West End Zone, Upper Dawg Pound, 500 North and 500 South.  These escalators are located near the Southwest and Northeast gate.

  • Southwest Escalator accesses – Sections 340 - 350 & 501-516
  • Northeast Escalator accesses - Sections 317 - 323 & 524 – 543

Family Zone

What is the Family Zone and where is it located?

The Family Zone is a ticketed seating area that stresses a family and kid-friendly environment. Located in the northwest corner of the 500 Level in Sections 541-543, the Family Zone offers guests the opportunity to enjoy the game in an alcohol-free environment. With visits from Chomps, our Cleveland Browns mascots, kid’s food options and special activities, the Family Zone is a great place for children.  For ticket information, call 440-824-3434 or visit

Click on the following link for more information:

Fan Conduct / Tip Line

How can I report disruptive or inappropriate behavior in or around my seating area on Game Day?

If the behavior of a fan or fans around you becomes disruptive or violates the Fan Code of Conduct, the incident should be reported to the nearest Stadium representative. To report an incident anonymously during an event, call or text us at 440-824-6000.  On non-event days, fans can reach us at 440-824-6284 or e-mail us at

First Aid and Medical Services

Where are First Aid Stations located in FirstEnergy Stadium?

Cleveland Clinic First Aid Stations are located in the following areas:

  • Main Concourse – Near Sections 127 & 139
  • Club Level Concourse – Near Sections 316 & 342
  • Upper Level Concourses – Near Sections 508 & 533

Food in the Stadium

Are Guests permitted to bring food into FirstEnergy Stadium?

Yes. Small food items and snack foods such as chips, pretzels, peanuts, popcorn, etc. for personal consumption are permitted as long as they are in clear plastic bags. Coolers, containers or drinks of any kind are prohibited.


When do the gates open?

The Main stadium gates open 2 hours prior to kick-off.

Lost and Found

How can I inquire about lost items following a Browns Game or event at FirstEnergy Stadium?

To inquire about a lost item on event day visit the main Guest Services room across from section 102. For inquiries following a game or event, contact the Lost and Found at 440-824-3362. Any items found on game day should be turned in to any Guest Services location.  Lost and Found items will be kept for 30 days from the date that they are turned in.


Where is the best place to park?

The parking spaces closest to the stadium are on the Port Property, immediately north and west of the Stadium. Entrances are off of West 3rd Street and Erie side Avenue.

How much does it cost to park around the stadium?

There are several lots within walking distance to the Stadium with varying prices; spots in the Port lots immediately north and west of the stadium are $25

Are there handicap parking areas?

Yes, every lot open to the public is required to have ADA compliant parking spaces. The closest ones to the stadium are in the West 3rd Street Parking Lot and are available on a first come first served basis.

Players and Coaches correspondence

Where can I send letters to Browns players or coaches?

Due to the high volume of fan letters and requests it is at the discretion of individual players and coaches to respond to fan mail. Although a response is not guaranteed, your correspondence can be sent to the following address:

Cleveland Browns

Attn: Fan Mail

76 Lou Groza Boulevard

Berea, OH 44017

Prohibited Items

What am I not allowed to bring into the Stadium?

For a full list of prohibited items, click on the following link:


What is the Cleveland Browns 2013 Schedule?

Click the following link to view the Cleveland Browns Schedule:


Where am I permitted to smoke in the Stadium?

In compliance with Chapter 3794 of the Ohio Revised Code, smoking is prohibited in FirstEnergy Stadium.  For guests’ convenience, there are smoking sections located inside the bike racked area outside of the Grille and outside each of the entry gates once gates clear.

Team Shop

Where is the Browns Team Shop Located?

The Browns Team Shop is located on the Main Concourse across from Section 112 and is the official headquarters for Cleveland Browns merchandise.

Is the Team Shop open on non-game days?

Yes. Team Shop hours are as follows:

In Season Hours

11:00a.m. – 5:00 p.m. (7 days a week)

Off Season Hours

11:00a.m. – 3:00 p.m. (Wednesday – Sunday)

*All hours are subject to change. Please call 440-824-3427 for updates.

Ticket Will-Call / Leaving tickets at Will-Call

I am meeting someone at game; can I drop their ticket off somewhere?

Yes, prior to entering the Stadium please go to the ticket will-call windows on the South Side of the Stadium (on Alfred Lerner Way) to drop off the tickets. The tickets will be placed in an envelope under the person’s last name at the will-call windows. The person claiming the tickets will need to show photo ID in order to pick them up.

I am supposed to pick up something at will call, where is that?

The Will-Call Windows are on the South (City) Side of the stadium on Alfred Lerner Way, next to the Grille and Team Store.

Tours of FirstEnergy Stadium, Home of the Cleveland Browns

Can I take a tour of FirstEnergy Stadium?

Yes, tours of FirstEnergy Stadium are available Monday, Wednesday and Friday at 10am, noon or 2pm during the year.

Reservations and payment are REQUIRED for ALL tours and must be confirmed at least one week in advance.  Tours are not conducted on holidays, the day before, the day after or the day of a game or event.

The complete tour takes approximately 90 minutes and is ADA accessible. For more information call 440-824-3361 or e-mail

Wheelchair Assistance

I had a recent injury and may have difficulty getting to my seat. Are there any accommodations that can be made for me?

A wheelchair dispatch crew is available to assist you with getting to your section once you enter through the gates. Please see a gate supervisor upon your arrival and they will signal someone to assist you. Arrangements can also be made for pick-up at the conclusion of the game. Remember that post game wheelchair response may take a little longer due to heavy traffic out of the building and other scheduled pick-ups.